How to...

How to check your credit card balance, make a payment, increase your credit limit, or query transactions on your ANZ credit card - it's all here.

 

How to make payments, and check your credit card balances, transactions and direct debits

To set up direct debit payments you'll need to complete the CardPay direct application form (PDF 172kB). If you can't download the form please call 13 22 73, available 24 hours a day, 7 days a week, to have the form sent to you.

ANZ Credit cards BPAY® biller code is 6007.  Contact your participating bank to make a BPAY® payment to your ANZ credit card from your nominated account.  Find out further information about BPAY®.

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How to query or dispute transactions on your ANZ credit card

Option 1: Complete the Customer Transaction Dispute Form (PDF 134kB). Please also attach a copy of any relevant documentation. Once we receive your completed form we will investigate the transaction on your behalf.

Option 2: If you can't download the form, call us on 13 22 73 (international +613 9683 9999), available 24 hours a day, seven days a week, and we'll send it out to you.

Please refer to the terms and conditions for your ANZ credit card for further information on disputing transactions.

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How to report a lost or stolen ANZ credit card

Call on 1800 033 844 (international +61 3 9683 7043), available 24 hours a day, seven days a week. Notify us immediately if:

  • your credit card has been lost, stolen or used by someone else

  • your PIN record has been lost, stolen or has become known to, or used by, someone else.

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How to update your personal details

How to activate your ANZ credit card

Call 1800 652 033, available 24 hours a day, seven days a week, to activate your credit card. You may be required to complete the ANZ customer identification process if you're a new ANZ credit card holder.

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How to order a replacement credit card

Call ANZ on 13 22 73 (international +613 9683 9999), available 24 hours a day, seven days a week, to order a replacement card.

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How to add an additional cardholder

Complete the Add an additional cardholder form (PDF 36kB) or call 13 22 73, available 24 hours a day, seven days a week, and we will send the form to you. Please note that a fee will apply to certain additional cards.

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How to change or increase your credit limit

Have you received an offer to increase your credit limit from ANZ?

Yes

Option 1: Log onto ANZ Internet Banking - select your ANZ credit card account from the "View Accounts" landing page, then select "Change Credit Card Limit" and follow the prompts.

Option 2: Complete the form enclosed with the offer letter and return it to ANZ.

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999) and quote the reference number on the offer letter.

No

Option 1: Download and complete the Request credit card limit increase/decrease form (PDF 228kB) and return it to ANZ by any of the methods listed on the form. 

Option 2: Call ANZ on 13 22 73 (international +61 3 9683 9999), available 24 hours a day, seven days a week.

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How to receive credit limit increase invitations

Want to know when you may be eligible to apply for a credit limit increase?

New Government legislation means all Australian credit card issuers will be unable to send credit limit increase invitations (offers) from 1 July 2012 unless a customer has provided permission (consent) to do so.

We know that some customers may like the flexibility of a higher credit limit. Receiving credit limit increase invitations may provide a simpler way for customers to apply for a credit limit increase when they need it.

Call ANZ 13 22 73 anytime or return the Credit limit increase written invitation consent form (PDF 200kB).

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How to calculate your available monthly income

Visit the calculator to work out your available monthly income and help you decide how much you can afford.

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How to apply for a credit card balance transfer

Option 1: Log onto ANZ Internet Banking - select your credit card account, then select 'Credit Card Balance Transfer'.

Option 2: Complete the Balance transfer application form (PDF 88kB).

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999), available 24 hours a day, seven days a week.

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ANZ credit card offers

To find out about available ANZ credit card offers, please visit the offer centre. Alternatively, if you'd like to talk about an offer on your card simply call 13 22 73, available 24 hours a day, seven days a week.

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How to design your ANZ credit card

Visit www.designmycard.com.au and design your very own credit card.

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How to change your existing ANZ credit card type

Complete the Change your credit card type form (PDF 160kB) and return it to ANZ by any of the methods listed on the form.

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How to combine your ANZ credit card accounts

Complete the Request to combine ANZ credit card accounts (PDF 280kB) form and return it to ANZ by any of the methods listed on the form.

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How to request for reinstatement of your credit card account

To request reinstatement of your account, simply call us on 13 22 73 between 8am and 8pm Monday to Friday or from 9am to 5pm Saturday and Sunday. We may be able to complete your request over the phone.

Alternatively, complete the Credit card application for account reinstatement form (PDF 156kB)

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How to request an ANZ Frequent Flyer American Express® card

If you are an existing ANZ Frequent Flyer account holder (before 19 July 2009), and would like to request an ANZ Frequent Flyer American Express card to add to your existing ANZ Frequent Flyer account:

  1. Simply complete the Request an ANZ Frequent Flyer American Express card (PDF 112kB) form and return it to ANZ by posting it to the address listed on the form.
  2. Ensure that you download and read

These documents have been amended to include terms relevant to the addition of the ANZ Frequent Flyer American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read:

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.

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How to request an ANZ Rewards American Express card

If you are an existing ANZ Rewards account holder (before 10 April 2010), and would like to request an ANZ Rewards American Express card to add to your existing ANZ Rewards account:

  1. Simply complete the Request an ANZ Rewards American Express card (PDF 144kB) form and return it to ANZ by posting it to the address listed on the form.
  2. Ensure that you download and read

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express

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How to apply for credit card insurance for your existing ANZ credit card

Option 1

Call 1800 304 605

Option 2

  • Go to internet banking.
  • Select the credit card that you wish to protect.
  • Select “Apply for credit card repayment protection now” in the menu bar at the top of the page.

 

Option 3

Go to any ANZ branch

This insurance is issued by OnePath Life Limited ABN 33 009 657 176, AFSL 238341 (OnePath Life) and OnePath General Insurance Pty Limited (OnePath General Insurance) ABN 56 072 892 365, AFSL 288160.  You should read the ANZ Credit Cover Plus PDS and consider whether this product is right for you. You should consider the appropriateness of the information, having regard to your objectives, financial situation and needs.

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